• Infrastructure: deploy, manage and support servers, storage, virtualization and cloud resources; ensure availability, backups and patching.
• Network and communications: design and maintain LAN/WAN, VPNs, firewalls and QoS; monitor and troubleshoot performance.
• Microsoft 365: administer Azure AD, Exchange Online, Intunes, Teams, SharePoint and OneDrive; manage users, licenses and security policies (MFA and conditional access).
• IT acquisitions advice: recommend equipment, licenses and services; ensure solutions fit requirements, budgets and compliance.
• User lifecycle: manage user onboarding, offboarding and profile configuration across internal systems; maintain access rights and account hygiene.
Inventory and contracts: oversee receipt, asset tagging and inventory lifecycle; track warranties, service agreements and support contracts.
Quality and standards: ensure service quality by following organizational standards, SLAs.
Security: implement and enforce defined security policies and procedures; detect, report and escalate violations.
What we are looking for
• Degrees in IT, Computer Science, Telecommunications or Computer Engineering are preferred but not mandatory.
• A least 5 years of IT support experience and knowledge in IT management.
• Experience in IT purchasing; good communication and negotiation skills.
• Proficiency in English is mandatory (written/spoken).
• Knowledge on Operating Systems (Windows, Linux, MacOS) and hardware.
• Proficiency in Microsoft 365 and its admin tolls (Intune, Entra, SharePoint, Exchange).
• Knowledge on automation/scripting (PowerShell).
• High level of commitment, proactivity, adaptability and versatility.
• Strong analytical, troubleshooting and problem-solving skills.
• Team worker and knowledge sharing spirit.
• Ability to maintain a positive and productive relationship with all co-workers (different stakeholders’ levels and multi-cultural environment) and 3rd parties.
What would be a plus
• Knowledge on security technologies (Fortinet, anti-virus/malware, certificates, etc.).
• Training/certification in ITIL.
• Knowledge of the ISO27001 standard.
If you believe you have the right skills, and you are willing to grow your knowledge with a great team spirit, please fill in the form and tell us why you would be a great addition to our team!
